Return & Refund Policy

Because our smoothies, protein bars, and food products are fresh, made-to-order, and consumable, all sales are final. We do not accept returns on perishable food items under any circumstances. This is standard practice in the food industry and is required to protect the safety and quality of all customers.

We will issue a refund or replacement only in the following situations:

• Wrong item received — You received a product that is different from what you ordered.
• Missing item — An item from your order was not included.
• Damaged or defective item — The product arrived in a condition that makes it unfit for consumption, due to our error.

We do not offer refunds based on personal preference, taste preference, or change of mind.

• You must report any issue within 24 hours of receiving your order.
• Contact us via phone, text, or email with your order details.
• Photo proof is required for all damage, defect, or wrong-item claims. Claims submitted without photo evidence may not be approved.
• Once verified, we will process a refund or replacement within 2–3 business days.

📞 470.357.7901 | ✉️ therealsmoothiedude@gmail.com

• Cancellations are accepted only before your order goes into preparation.
• Once your order is in preparation, it cannot be cancelled or refunded.
• To cancel, contact us immediately by phone or text at 470.357.7901.

The following situations do not qualify for a refund:

• Change of mind after placing or receiving your order
• Dislike of flavor, taste, or texture
• Failure to pick up your order within the agreed timeframe
• Issues resulting from improper storage after delivery or pickup
• Allergic reactions when allergen information was available or not disclosed to us prior to ordering
• Delays caused by third-party delivery services outside our control

The Smoothie Dude is not responsible for issues that arise after a delivery has been handed off to a third-party courier or after confirmed delivery to the address provided. If your order is delivered to the wrong address due to an error in the information you submitted, we cannot issue a refund.